Shipping Information                                                                                                                                  Hot Tubs Home Spa  Home

Your hot tub spa order should be delivered in less the 12 days. During the very busy summer months delivery times may be extended.

Your new spa will be shipped typically within 7 business days by common carrier freight truck. In most cases you can expect delivery 12 - 21 business days from placing your confirmed order. However, the delivery time is almost always closer to the 12-day period. The freight company will contact you by phone in advance of the delivery to let you know the expected arrival day and time. You will need to be on hand for the delivery.

Your spa is delivered to your curbside and it is the customer's responsibility to move the unit from the truck to the final location. Usually, with a cash financial incentive, the driver and any helpers will place your hot tub to any desired location.

Nevertheless, it is advisable that you have two men on standby for this task and that you have cleared a path to the final location. A simple furniture dolly, which is nothing more than a wheeled wood frame with carpeted pads, may also be considered to help with the moving process.

Furniture dollies can be bought at Home Depot, Loews and many hardware store for about $50 and also are available at most rental shops for about $5 - $10 a day.

We also strongly recommend that when the freight company calls, you should ask for their phone number to their terminal so that you can keep in contact with them in case of any delays.

NOTE: The Odyssey is a larger and heavier HOT TUB. You may elect to have 2 or more persons to help with this unit.

 

Return Policy



Spas are covered by their manufacturer's warranties, but are not returnable. In the unlikely event that a spa has to be returned for some unforeseen reason and the manufacturer agrees to the return, all shipping charges will be the responsibility of the customer including shipping charges incurred for the original shipment to customer.

IMPORTANT NOTE: Shipping is free to the lower 48 U.S. states providing that there is normal truck access to the final destination. In the event a large truck does not have normal access, other arrangements have to be made by the customer to either pick up the spa(s) at the closest convenient location for both parties involved or work out a payment with the freight company for the extra charges that may be incurred.


Also:
Orders cancelled after the hot tub has already shipped from the warehouse are considered a return and the customer will be liable for any shipping charges incurred.